Holiday News

The holidays are nearly upon us! Snow and hot chocolate and the big winter coats and the glorious hours of holiday shopping :)

Holiday Shipping Dates We ship all of our parcels via Canada Post, and as such, your safest bet for "guaranteed" delivery before Christmas is...right now. Here are some estimates for shipping based on where you live, and how long our processing takes during the holidays - keeping in mind that there is always, always a chance of delays in shipping during the holiday season since this is Canada Post's busiest time of the year with Christmas cards and presents being sent across the country and around the world. Place your order by: Within Toronto: December 15th Within Ontario & Quebec (urban centres): December 12th Within Ontario & Quebec (rural): December 10th Eastern & Western Canada: December 5th Northern Territories & Nunavut: December 1st These dates are our best estimates, and by no means guaranteed! With Canada Post, the earlier the better! Of course if you miss these dates, we will still try our best, and with some good luck, it may still arrive before Santa. If you are in Toronto, remember you can always select in-store pick up to reserve your items and pick up when convenient! A small note about Canada Post Tracking: All shipped parcels will come with tracking information. However, Canada Post's online tracking system is not always accurate, and we've had a lot of customers wondering where their package is. When you place an order from us, you generally receive an email to let you know that your order has shipped, and a separate email from Canada Post with your tracking information. When you receive an email with your tracking information, your parcel gets picked up by Canada Post the next business day.. Sometimes, however, your tracking information indicates that your parcel may still be in Toronto even after three or four business days. This is usually a result of a lack of scans from Canada Post - either a glitch in the system, or the parcel just missed a scan or two (or more) at a sorting facility. Usually, your parcel is actually closer than you think, and sometimes it even gets delivered before the tracking information updates, at which time it updates all at once. Unfortunately, there is no way for you, I or Canada Post customer service to determine where your parcel is in the meantime. Your best bet is to wait, and 99% of the time, your parcel will show up within a few days of the "guaranteed" delivery date, if not earlier, or a new scan will appear indicating the last place your parcel was scanned. This, of course, may fluctuate during the holiday shipping season... Corporate Orders If you are purchasing holiday gifts for your office or workplace, let us know - the earlier the better! We've tried our best to make sure we don't run out of stock for anyone, but if you need a larger than usual quantity, we can bring orders in from our distributor with a little notice. We can let you know when your order comes in so you don't have to make another trip to pick up your shiny new pens. Holiday Hours As much as we would love to open later or longer hours to help you finish your Christmas shopping, we are swamped with counting and sorting all the stock arriving in the shop and packing up the online orders! Up until Christmas Eve, our regular shop hours will be: Monday: Closed Tuesday-Friday: 10-6 Saturday: 11-6 Sunday: 12-5 Christmas Eve (Wednesday, December 24th): 10-1 December 25th - January 1st: Closed Re-open: Friday, January 2nd It's a busy time of year, with family, new and old friends, and celebration. We are so excited for the new things we have to share with you, and hopefully to see a few familiar faces in the shop and hear from you across the country before the new year. Thanks for celebrating the holidays with us!