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The service at Wonder Pens was fantastic as usual: friendly and straightforward. My gripes with this pen are that of the cartridge design. I don't really believe in ink cartridges for printers even, and this is a handheld writing utensil that demands either I use their cartridges or use a shoddy replacement mechanism that can be refilled. The replacement mechanism is a fantastic idea in theory but its application is seemingly deliberately poorly engineered, leaks pretty consistently, and also seems to struggle to do what its supposed to. Genuinely a damn shame as I was really looking forward to using this pen, but it seems I will have to design my own mechanism for refilling ink. If you choose to use a Pelikan with this cartridge based design I invite you to reconsider.